Order Processing
At Saber Academy Online, we strive to process and ship all orders as efficiently as possible. Here’s what you can expect after placing your order:
- In-Stock Items: Orders for in-stock items are typically processed within 1-2 business days of receiving your order.
- Pre-Orders and Custom Items: For items that are on pre-order or require customization, estimated shipping timeframes will be communicated via email after your purchase.
- Order Confirmation: You will receive an order confirmation email shortly after placing your order. This does not indicate that your order has shipped.
- Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information.
Business days are Monday through Friday, excluding public holidays. Orders placed after 2:00 PM AEST may not be processed until the following business day.
Domestic Shipping (Australia)
Shipping Methods
For deliveries within Australia, we use Australia Post with tracking and insurance included for all shipments:
- Standard Shipping: Typically delivered within 3-7 business days
- Express Shipping: Typically delivered within 1-3 business days (where available)
Shipping Costs
Shipping costs are calculated based on the delivery address, package dimensions, and weight. The exact shipping cost will be displayed during checkout before you complete your purchase.
Free Shipping: Orders over $500 qualify for free standard shipping to Australian addresses.
Remote Areas: Additional delivery times and fees may apply for remote or regional areas.
Tracking Your Order
All our shipments include tracking. You will receive tracking information via email once your order has shipped. You can also track your order by:
- Using the tracking link provided in your shipping confirmation email
- Contacting our customer service team with your order number
Delivery Information
Signature on Delivery
For security purposes, all orders require a signature upon delivery. This ensures that your items are safely delivered to the intended recipient.
Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for packages that are delayed, returned, or lost due to incorrect address information. To minimise potential issues with delivery, please always ensure your details are complete and accurate when placing an order with us. You must provide:
- An address that is able to accept deliveries
- A valid email address that we can contact you on
- A current phone number
Failed Delivery Attempts
If a delivery attempt is unsuccessful, Australia Post will typically leave a card with instructions for redelivery or collection from your local Post Office. Please check your junk mail prior to contacting us about shipment/tracking information, as sometimes your email client will incorrectly flag our correspondence as spam. Once your order is processed, you’ll receive tracking advice via Australia Post and our website systems.
Shipping Timeframes
Please note that all shipping timeframes are estimates and not guarantees. Delivery times may be affected by factors outside our control, including but not limited to:
- Weather conditions and natural disasters
- Carrier service disruptions
- Public holidays
- High volume periods
Normally Australia Post will deliver within 2 weeks, but please be aware that this is subject to Australia Post network conditions and the delivery postcode. For more information on current delivery timeframes, please see:
https://auspost.com.au/service-updates/domestic-delivery-updates
Shipping Policy
Order Processing
At Saber Academy Online, we strive to process and ship all orders as efficiently as possible. Here’s what you can expect after placing your order:
- In-Stock Items: Orders for in-stock items are typically processed within 1-2 business days of receiving your order.
- Pre-Orders and Custom Items: For items that are on pre-order or require customization, estimated shipping timeframes will be communicated via email after your purchase.
- Order Confirmation: You will receive an order confirmation email shortly after placing your order. This does not indicate that your order has shipped.
- Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information.
Business days are Monday through Friday, excluding public holidays. Orders placed after 2:00 PM AEST may not be processed until the following business day.
Domestic Shipping (Australia)
Shipping Methods
For deliveries within Australia, we use Australia Post with tracking and insurance included for all shipments:
- Standard Shipping: Typically delivered within 3-7 business days
- Express Shipping: Typically delivered within 1-3 business days (where available)
Shipping Costs
Shipping costs are calculated based on the delivery address, package dimensions, and weight. The exact shipping cost will be displayed during checkout before you complete your purchase.
- Free Shipping: Orders over $150 qualify for free standard shipping to Australian addresses.
- Remote Areas: Additional delivery times and fees may apply for remote or regional areas.
Tracking Your Order
All our shipments include tracking. You will receive tracking information via email once your order has shipped. You can also track your order by:
- Using the tracking link provided in your shipping confirmation email
- Contacting our customer service team with your order number
Delivery Information
Signature on Delivery
For security purposes, all orders require a signature upon delivery. This ensures that your items are safely delivered to the intended recipient.
Address Accuracy
It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for packages that are delayed, returned, or lost due to incorrect address information.
To minimize potential issues with delivery, please always ensure your details are complete and accurate when placing an order with us. You must provide:
- An address that is able to accept deliveries
- A valid email address that we can contact you on
- A current phone number
Failed Delivery Attempts
If a delivery attempt is unsuccessful, Australia Post will typically leave a card with instructions for redelivery or collection from your local Post Office.
Please check your junk mail prior to contacting us about shipment/tracking information, as sometimes your email client will incorrectly flag our correspondence as spam. Once your order is processed, you’ll receive tracking advice via Australia Post and our website systems.
Shipping Timeframes
Please note that all shipping timeframes are estimates and not guarantees. Delivery times may be affected by factors outside our control, including but not limited to:
- Weather conditions and natural disasters
- Carrier service disruptions
- Public holidays
- High volume periods
Normally Australia Post will deliver within 2 weeks, but please be aware that this is subject to Australia Post network conditions and the delivery postcode. For more information on current delivery timeframes, please see: https://auspost.com.au/service-updates/domestic-delivery-updates
Lost or Damaged Packages
If your package appears to be lost or arrives damaged:
- Contact our customer service team within 7 days of the expected delivery date
- Provide your order number and a description of the issue
- For damaged items, please include photos of the damaged packaging and products
Warranty Returns
In the event of a warranty claim, Saber Academy Online will arrange return shipping of the item in question for repair or replacement. Please note that for non-warranty issues, you will be solely responsible for the cost of shipping. See our Warranties and Refunds policy (located at https://saberacademy.com.au/warranty-and-refund-information/) for more information.
International Shipping
Countries We Ship To
Saber Academy Online is pleased to now offer shipping to customers worldwide. If your country does not appear in the shipping options during checkout, please contact our customer service team to inquire about shipping availability.
Shipping Methods
For international deliveries, we offer:
- Standard International: Typically delivered within 10-21 business days
- Express International: Typically delivered within 5-10 business days (where available)
Shipping Carriers
We use reputable international carriers including DHL and Australia Post International for our international shipments.
Shipping Costs
International shipping costs are calculated based on the destination country, package dimensions, and weight. The exact shipping cost will be displayed during checkout before you complete your purchase.
Import Duties and Taxes
Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend contacting your local customs office for more information on potential duties and taxes before placing your order.
International Tracking
All international shipments include tracking. However, tracking information may be limited once the package leaves Australia and enters the destination country’s postal system. We will provide the best available tracking information with your shipping confirmation.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged:
- Contact our customer service team within 7 days of the expected delivery date
- Provide your order number and a description of the issue
- For damaged items, please include photos of the damaged packaging and products
Warranty Returns
In the event of a warranty claim, Saber Academy Online will arrange return shipping of the item in question for repair or replacement. Please note that for non-warranty issues, you will be solely responsible for the cost of shipping. See our Warranties and Refunds policy (located at https://saberacademy.com.au/warranty-and-refund-information/) for more information.
Contact Us
If you have any questions about our shipping policy or need assistance with a specific order, please contact our customer service team:
- Email: [email protected]
- Phone: +61 402 454 503
- Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST
This Shipping Policy forms part of our Terms & Conditions, located at https://saberacademy.com.au/terms-conditions/
Last updated: April 18, 2025
Mikhayl von Rieben
I make things and I break things. Father of 4. Saber Academy Director. Instructor. PhD candidate.